What Our Patients Say About Us
We ask our patients to rate our care as one way to evaluate and improve our services. National organizations have shown evidence of services and staff interactions that are particularly important to patients. We recognize and measure those things, and we report them here in the form of our overall patient satisfaction. (For more detail, click on each underlined measure below.)
We ask our patients to answer a series of questions to determine how well we meet their needs. We do this because they come into our medical practices each day, putting their health, and often their lives, in our hands, and deserve to let us know how they felt about their stay, as well as to help us create a health care experience that is a positive one for future patients.
- Click here to read the Frequently Asked Questions.
Key
Better
than CMG Goal |
Near
CMG Goal |
Below
CMG Goal |
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Patient Satisfaction Description |
CHRISTUS Medical Group |
Desired Score |
|
| Overall: The average overall satisfaction of our patients, calculated from their responses to a standard set of questions about their visit. | 22 |
100 |
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| Overall Satisfaction with Provider: The average overall satisfaction of our patients with their health care provider, calculated from their responses to a standard set of questions about their visit. | 22 |
100 |
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| We are interested in your feedback and questions. Please send email to: QualityReports@christushealth.org to let us know if this is helpful, or if you need something you can't find here. *The indicator percentage includes only patients whose history and condition indicate the treatment is appropriate. Talk to your doctor if you have questions about your treatment |
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