Overall Patient Satisfaction
We ask our patients to rate our care as one way to evaluate and improve our services. National organizations have shown which services and staff interactions are most important to patients, and while we recognize and measure those things (and report them here in the form of our overall patient satisfaction), we especially focus on any patient responses related to our Service Guarantee, which follows:
In keeping with the CHRISTUS Health Mission to extend the healing ministry of Jesus Christ, we guarantee to those we are privileged to serve:
– Courteous, prompt and compassionate care
– Concern for your special needs and privacy
– Open, honest communication about your treatment
If we fail to fulfill this guarantee, we encourage our patients to express their concerns. We will strive to resolve them to the patient’s utmost satisfaction and will keep them informed of the outcome.
Because of this guarantee and in light of our mission, we are reporting here the results of our patient satisfaction overall.
We ask a series of questions to determine how well we serve our patients. We do this because they come into our medical practices each day, putting their health, and often their lives, in our hands, and deserve to let us know how they felt about their visit, as well as to help us create a health care experience that is a positive one for future patients. Some of the questions in our survey ask our patients to rate us on:
• Access to care (ease of scheduling appointment)
• The courtesy and care shown by our nurses and providers
• Waiting time in exam room before being seen
• Personal issues such as convenience of our office hours
• Overall cheerfulness and cleanliness of our practice
The data used to compute the percentile for this measure was collected from January 2008 to June 2008.
